Drain Rescue came very quickly to snake our sewer line which was clogged with roots. They told us that the line was clay and would need to be replaced but in order to start the work, they'd need a deposit which we agreed to and gave them. They said that they couldn't guarantee that they could save the bushes growing over the line. We paid a deposit as well as the fees to snake the line. Before we scheduled the work to begin, we located another company that said they could do the work and save the trees so we decided to go with them since saving the trees was important to us. Drain Rescue gave us a credit on one of the snaking charges but despite our asking for our deposit to be returned, they refused. We considered this to be exceedingly unprofessional.
- Approximate cost of services:
- $4,300.00
- Company Response
Dear Ms Margaux, after searching our system we couldn't find any record of our plumber being at your home. As well we are not able to identify your accusation against our company. We would like to ask you to provide us a copy of the invoice that was written for you so we can follow up with it. Please give us a call or contact us via email: info@drainrescue.com. As well Our contact information stated on a top left corner of the invoice. We would like to discuss your feedback regarding our services.