The plumber seemed to be inexperienced. He charged twice for the diagnostic fees. He initially diagnosed it was the rubber gasket under the toilet bowl, and went, but there was still leak in basement. It was still leaking after, so immediately called him, and he diagnosed it to be another problem (that was the main problem). So why did he charge me twice for the diagnostics? Also why did he not diagnose it correctly the first time. I might not have to replace the rubber gasket under my toilet bowl after all...? So they charged me for unnecessary work.Anyways they were kind enough to refund me some amount (that I honestly appreciate) for the diagnostic fees but as a friendly advice, they need to address the problem reported rather than bringing up another problem to solve.
Also Unfortunately, the new the problem about the toilet bowl shaking the plumber solved, he had used just plastic bags t fill in the holes, and in less than a week, the toilet bowl seems to be shaking again.
- Approximate cost of services:
- $915.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We are sorry to hear you were not satisfied with service. Customer service is important to us and we always try to leave everyone with a happy experience. We are glad that you mentioned that we did refund your diagnostic in hopes that that would help leave you a little more satisfied.