Technician assured me he knows what the problem was exactly. Dumb as I was I let him do a simple snakiing. The problem is back. Now I am told the warranty was only on the snaking. Sorry the technician doesn't know what he was doing. It is like telling a patient he or she had a headache when the patient had a cancer. This review could be a complete farce but I thought I should vent my feeling and that is Drain Rescue is a joke
- Approximate cost of services:
- $570.00
- Company Response
On October 30th, 2016 this customer had a clogged kitchen sink and our technician provided a snaking service and unclogged the sink. On January 8th, 2017 we received a phone call from this customer advising that his drain was clogged once again. He had asked about warranty and we explained that unfortunately there is no warranty on the clogging of the drain as it has been over 2 months since we have been out there. It is unreasonable to think that there is a lifetime warranty on the snaking of the drains. It is impossible to know what has been put down the sink to have it clog again, and it is also unfair to state that our technician did not "know what he was doing". This customer decided not to book a second appointment with us. We take pride in great customer service and it is extremely disappointing to see this type of review.