Dr Green Lawn Care Services

Dr. Green's tech drove up, put a sign in the lawn while my wife was home in the yard and then he drove off.
We were later mailed a bill for the 'work'. We complained about the fact that no work was done and were later contacted by their head office to discuss our concern. We were told a tech was fired for not providing work in our neighbourhood following similar complaints and that our bill was written off.

However, we continue to get calls from Dr. Green every two weeks. We have asked several times to speak to a supervisor who is never present when we ask. We are always told that a supervisor will return the call within 2 days but three times they have not called and their collections dept has no record of them attempting to call.

Megan with the collections staff spent over 30 minutes telling us we were weren't telling the truth and said it should only take two minutes for the tech to do the job.

Absolutely the worst customer service we've ever received.

Green Drop did a great job though and I would highly recommend them instead.

I hired them to remove a very strong weed. They assured me that they would be able to get rid of it. Not only did it not work but it got worse. My lawn has never looked worse than it has. I advised them repeatedly and asked them to speak to someone at my home. They were very elusive and when they did come they sent "kids". I called and asked them to stop further treatments. They did not stop and would not answer calls. Finally, they agreed to stop and we came to an agreement to pay them an adjusted rate for the lawn(which they burned). They then went on to double charge my credit care and I am still trying to get them to reverse the one charge!!!Terrible!!! I will call the Better Business Bureau.

They sent me an email notifying of when they would be coming and they did the service on the day they said they would. I'm still waiting for any new grow to show.

Yeah they are pretty bad. My last treatement had no fertilizer on the ground (no granular bits) and calling them to reapply this yielded the same non-treatement. Weed control is also non-existent -- we have had them come in twice a month since June, and there is no effect on existing weeds 1-2 weeks after application. So as far as I can tell we paid them for a season of services that were never performed. Don't go with this company. My neighbor with another company has a much better lawn. And yes, do cancel explicitly since they will automatically come back next year if you don't.

Signed online coupon deal with Dr Green. No one came for service the lawn but definitely someone came to sneak a receipt on my entrance door about service performed. Called customer care but representative did not accept that their technicians can sneak a receipt without providing any service.

This is absolutely the worst lawn care company ever! I signed up for service in Dec. 2010. They were supposed to aerate the lawn but that never happened. Never heard a word from them until the end of May when they decided to provide service and a bill. I am not sure what they even did! My lawn became infested with weeds. I called the customer service - no response. An automated system would call to tell me I owed money but no one would return my call. Today I tried to call to tell them again and the phone says unable to connect..... Three words - don't use them!!

Very bad services, my lawn now looks terrible. All the grass looks burnt and YOU CAN NOT CANCEL THIS TERRIBLE SERVICE UNTIL THE ACCOUNT IS FULLY PAID. i refused to pay becasue of their bad service, abolute terrible, DONT USE.

I MOVED FROM WEEDMAN AND THIS IS MY 1ST YEAR WITH THEM. IN THE MEANTIME I REMOVED MY GARDEN BY ALMOST 100%; KEPT ONLY EQUAL TO 2 STEPS AS IT IS ATTACHED WITH MY NEIGHBOR HOUSE. THEY CHARGED ME PER TREATMENT $47 WHICH IS 80% OF THE TOTAL COST OF $57. I CANCELLED THE SERVICE. REGARDLESS, I FOUND THEIR WORK QUALITY BELOW STANDARD AND WOULD HAVE MOVED BACK TO WEEDMAN NEXT YEAR IF I HAD KEPT THE GARDEN.

very poor service. They clearly dont do what they are supposed to do because I have 2 stripes up my lawn where the guy has walked with the fertilizer. The ferilizer clearly works, but only if you apply it properly. 3 visits in and they still haven't been into my back yard. I was at home for the last visit and he allegedly fertilized my front and rear yards, applied weedkiller to the side of the house and insect repellant in under 5 minutes. I would not recommend this company. even their customer service does not write down what you tell them because everytime you call them you have to recount the story from the beginning.

To summarize, my lawn looks worse this year then ever before before, patchy and dying and I am $300 worse off. I am waiting for a call from the manager in Calgary so I'll update the review once I hear back

DO NOT USE THIS COMPANY!!

THE WEED KILL DOESNT WORK AND THEIR SERVICE IS TERRIBLE.
NOTHING BUT PROBLEMS. I HAVE MORE WEEDS ON MY LAWN AT THE END OF SUMMER THAN I HAD AT THE BEGINNING.

I HAVE NEVER REVIEWED A COMPANY BEFORE BUT I DONT WANT TO SEE ANYONE ELSE GET RIPPED OFF.