Had a lawncare contract with Dr. Green for 2009 season and after every visit there is a bill in my mailbox but no evidence of service, i.e. not fertilizer visible, weeds like crazy, no aeration plugs. Had to call and complain each and every time, always had excuses for poor service. Then I read a warning that you need to call to cancel service or they keep billing you so that is what I did, called in to cancel in October 2009. Then March 2010 here comes Dr Green, I stopped the tech from applying the treatment and called in again to see why they are still coming. Was told I didn't cancel and owe 53.48 for a service call that never happened... but they will let me off if I pay 25.00 or else ruin my credit rating. Now I need to go to small claims court to reverse my credit rating damage done by Dr. Green. Anyone interested in a class action suit as it looks like they do this to almost all of their customers.
- Approximate cost of services:
- $480.00
- Company Response
I am sorry to hear that you have had such a negative experience with our company. We are a family owned and operated business and pride ourselves on providing quality workmanship and customer service to all of our clients. My name is Kyle Ratcliffe and I will be handling customer complaints from this point forward and I would welcome the opportunity to rectify your issue. I invite you to please contact me so we can further discuss your particular issue. My contact information is as follows: telephone 519.489.6004 ext 217 and email kyle@doctorgreen.com. I look forward to speaking with you.