Dr Green Lawn Care Services

Dr Green did lawn care for us for three years. On the third year, I cancelled the service, or so I thought. However, the company fertilized my lawn the following spring. I called to explain I had canceled. Again, I thought I made myself clear with this company. Nonetheless, they continued to send me invoices for this treatment, including late charges. I had to call three times over a month or so to deal with this matter. Every time, I was told that someone would call back within a few days - nobody did . Every time I called, they kept insisting that I had suspended the lawn treatment and not cancelled. And even after I explained to two service representatives that I indeed had cancelled the service, I received two other calls from other Dr Green departments asking me if I wanted the winter booster, etc, etc. In the end, they reduced the charge and I paid it because I just wanted to be done with it. Very poor customer relations services. Their invoice does note that service will continue from season to season but a simple "I don't want the service any more" does not seem to be enough.