We were finally ready to remove the ugly carpeting on the stairs and 2nd floor and replace it with wooden floors. We had been saving for this project for longer than we had hoped.
I researched many companies, took quotations from four and chose Downtown Flooring Company. I had a positive reference from a neighbour about this company which is why I chose to receive a quotation from them. I had never heard of them before.
Jack arrived as scheduled to do the estimate. All communication with Jack was timely, efficient and clear. Samples were left as requested and advice provided as needed. My sense that the work would start and end on time was one of the main considerations along with skill level although the price was a consideration in our choice. For these reasons, my husband and I contracted to have our work done with Downtown Flooring.
The work began on time and ended slightly before schedule. The team that removed the carpeting, etc. did an excellent job of clean-up. This team who installed the wood flooring was also personal, professional and skillful. I have no complaints whatsoever about the installation of the wood flooring. It looks terrific. 10/10
The worker who installed the carpet to the third floor also arrived on time, completed the work professionally and was easy to have in the house.
The workers who installed the wood stairs from the first floor also arrived on time, completed the work as scheduled and finished on time. I did have two small issues with the quality of the work. Jack immediately ensured that this work was redone although it did take a bit of scheduling time with the worker before that was done.
The pricing they gave us was in the middle of the group we took estimates from and, I believe, was fair. Jack lowered the estimate when it turned out that our sub-floor was in excellent condition and less work was required than expected for his company.
I found Jack to be organized and to be a man of his word.
I give this company 9 out 10 and would recommend them as reliable, professional and skilful.