Unresponsive Owner and Faulty Service
I dealt with this company recently and had a very negative experience.
1) The installation happened 3 days late.
2) The installer arrived late on installation day.
3) There was 1 installer rather than the 3 promised.
4) It took the installer 8 hours rather than the quoted 3 hours .
5) I had to change the delivery and setup of furniture for the
room where the flooring was being installed 3x due to the installation delays.
6) The installer left a broken floor part
7) The flooring looks very different from each other
While Greg (an employee) was pleasant to deal with and always polite, the service itself in my personal experience was very poor.
Despite contacting the owner for some type of resolution on this issue, he has effectively ignored our concerns. I would not recommend this company.
- Approximate cost of services:
- $2,300.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello,
First we regret any misfortune or issues this experience may have caused anyone. It is never our intention nor has it been for the last 65 years to set out to have any problems. As many of you know or have seen on TV the construction world sometimes is full of unforeseen things that change the original plan and timelines. Its really the nature of the business and in the middle of it all is sometimes hard to understand. Never planned at the beginning but sometimes just turns out that way. Of course during all of this I was on my personal 2 week annual family vacation. I really try my best to ( humm well disconnect ) from things. Again I know as the owner I should be working 24 / 7 no matter what but that really shouldn't be the case. I do not offer " some kind of resolution " or money back for these types of things. Our web site is very detailed as to " the construction process " as we want our customer to really understand what is involved. I personally do regret any issues this process may have caused and we do review these situations to learn as well as try to ensure they do not happen moving forward.
If you have any further questions or concerns please feel free contact me directly at steve@downtownflooring.ca or call me on my personal cell at 647-829-8344.
Sincerely: Steven Knab President of Downtown Flooring Co. Ltd.