Although Downtown Flooring carries quality products at competitive prices; their quality of installation is questionable at best. We recently had the floor of our home office replaced with laminate flooring. The team of installers, who spoke limited English, severed my phone line as well as they installed the floor in reverse order, from window to door threshold, leaving a narrower plank of laminate as the first piece flooring which is visible when you walk in the room. When I arrived home and noticed the inaccuracies to my new floor. I immediately called Downtown Floor and I was informed that the installers would be spoken to and I was offered a floor cleaning kit as compensation. To date, no one has offered to come out to see the completed job or to offer any financial compensation for the poor quality of work. In business today, anyone can carry a quality product; however it is the level of service and the integrity of the company which generates repeat business. Sadly to say, Downtown Flooring will not be on my referral list for future business.
- Approximate cost of services:
- $11,100.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
To Whom It May Concern,
Yes unfortunately with installations the end product is not always 100% predictable and is influenced by factors out our the companies control. Specifically we have to start the product on the longest straightest wall which was not the doorway side. If we started on the doorway side the floor would be crocked on the opposite side. We have to install the product as per industry standards and sometimes (as in this case) the client is not 100% happy with the visual outcome. This does not effect performance or any other warranties from the manufacturer. We regret and are sorry for any inconvenience this issue may have caused the client.