One night about 4:30pm, my garage door couldn't open...opened only half way and 3 wheels was disengaged from the tracks on both side. I called the number posted on the garage door from previous repair. I was quoted $325 for the repair because the man said it just past the regular hour. That is a very very expensive quote but I had no choice so I asked him to be merciful...but, at the end of the repair, I was charged the same! I appreciate the repair but for an hour of work, cost me more than $325... is extremely expensive!!!
- Approximate cost of services:
- $371.70
- Company Response
Sorry about that, I know what it is like to pay overtime rates and it is never a pleasant thing. We are bound by the agreement that we have with our service technicians about working over time and part of that agreement is to pay them a guaranteed minimum amount to go out on an overtime call. We also must follow the labour rules as they apply to overtime.
We try to be as fair as possible, which is why we advise people on the costs associated with overtme calls before we dispatch a technician. We even work Saturdays at regular rates so that we can be there when customers need us. Thank you.