Quick service but left a significant mess of debris, grease stains on wall, door, control pad, and boot prints on floor. Also a new noise in wheel guide track. Asked them to return for correction. Could not solve the track noise, and service rep said he had nothing that would clean up grease and left without any cleanup.
- Approximate cost of services:
- $280.00
- Company Response
Hello Angus from Surrey, I would like to have the opportunity to resolve your unhappy experience. I have looked at every service that we have done in Surrey for the last 10 days and cannot find anything that matches your comments. Because I don't know who you are, I have no way of contacting you so that we can take care of your concerns. We take a lot of pride in what we do, and if we have not lived up to a customers expectations we return and do what ever it takes to please them.
Would you please call me directly at Door Pro so that I can take care of this. We can't claim that we don't ocassionally make mistakes, but we do return and fix those mistakes 100% of the time. Please call me - Mike P at Door Pro