Had contacted them to make an appointment for a roof repair due to the windstorm. Booked them on the morning of Monday, May 7 and was given a range of Tuesday (May 8) and Wednesday (May 9) that they would be out. After securing this commitment I stopped contacting other companies. At the end of the Wednesday (5:45pm) was informed they may not be out until the following week. The issue being I had over 20 shingles to be replaced with bare wood exposure and heavy rain forecasted for the next four days . I ended up getting an emergency roof repair company to come and get it done last night (arrived in 75 minutes from contacting them) and paid $2,000 for a $500 job but was handcuffed. When I phoned this morning the person, who I assume is the owner, told me "sometimes things slip through the cracks, that he had over 150 jobs booked". And that "I don't understand when it comes to natural disasters the issues with timing". And also "I am not the type of person they want to do business with". Then proceeded to hang up on me. I have tried to phone back several times and he won't pick up. I am very reasonable, I do not yell nor did I accuse, I had great reasonable conversations with the two ladies who I talked with preceeding this call. I stated I understand but please don't set up a commitment and then not follow through. If you aren't able to do something don't say it in the first place, just be honest and give a realistic time frame. And worst of all to blame me and say I am not the type of person to do business with, I cannot accept. Never question my integrity of someone who you would want to do business with. And be honourable enough to pick up the phone after hanging up on me. I can only imagine the follow through of issues after installation and the blame thrown at the customer as this is the flavour I get from dealing with you. They have my contact information and open the door for them to reach out to me.
- Approximate cost of services:
- $2,000.00