Don's Heating & Cooling

Heating & Air Conditioning
Orangeville ON L9W 3T4
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48%

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Reviews by rating (past 12 months)

Reviews for Don's Heating & Cooling

Average customer rating:
6 10 (22 reviews)

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D
D
1 review Orangeville, ON
10/10

Furnace Maintenance

For the few instances I have used Don's Heating and Cooling, every technician that has responded has been professional and provided excellent customer service. They took the time to explain any issues and did their best to work collaboratively with me to find a sensible solution. I have developed an appreciate for their work and expertise. Thank you.

Approximate cost of services:
$500.00
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Private User
Private User
Private User reviews Orangeville, ON
0/10

Heat Pump

Not sure if Don is dishonest or just plain incompetent. Either way, stay away from this company. They will not stand behind the products that they sell, install or service. When their products fail Don simply blames the customer. Terrible business practice.

Approximate cost of services:
$5,000.00
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B in Toronto
B in Toronto
1 review Orangeville, ON
0/10

Not happy

After 5 years of service with my furnace purchased from Dons heating and cooling, my furnace motor was running on low speed that no one paid attention too with affected my air conditioning which was not ventilating my house probably which affected my furnace for the winter that was cold and constantly running at the importer speed thanks to this company and it took a person from a different company to notice and correct the problem

Approximate cost of services:
$2,500.00
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Kevin in Toronto
Kevin in Toronto
1 review Caledon, ON
1/10

BEAM CENTRAL VACUUM

Purchased Beam with fifteen year warranty
Motor and control board blew
To date Dons Heating has had it for SIX months
Can you imagine being without a vacuum that long
I do not recommend

Approximate cost of services:
$800.00
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Company Response

Hello Kevin, I can appreciate your frustration. Being without a vacuum would be a huge inconvenience. We are at the mercy of our suppliers and when they can not provide the product there is not much I can do. I am aware that Joanne has been in contact with you and has explained the situation a few times to you. She is calling Beam again today to see if they have a ETA on the motor. So I will be in contact with you later to see how you would like to proceed. If you feel you can get it done elsewhere faster by all means you are welcome to pick up your vacuum and take it with you. Unfortunately I am aware and I feel many others are aware of the extreme delay in receiving product due to COVID 19.
Stay safe and healthy Don Roper Don's Heating and Cooling

Susan
Susan
1 review Orangeville, ON
2/10

Gas fireplace cleaning

We had our fireplace installed and were quite happy with it although it leaves smoke residue on the glass very soon after it is serviced and cleaned. However, the last time we had it cleaned the glass was scratched extensively by the technician. This will cost several hundred dollars to replace. I will no longer have them in for service.

Approximate cost of services:
$150.00
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Gloria P.
Gloria P.
1 review , ON
10/10

Installed new propane gas furnace.

The job was well done and followed up. Don is a really nice guy to deal with. His staff are all very efficient and friendly. I highly recommend Don's Heating & Cooling.

Approximate cost of services:
$5,000.00
0 of 1 people found this review helpful.
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Company Response

Thank you Gloria, it was pleasure dealing with you as well. Welcome to the DHC family .

Wendy in Orangeville
Wendy in Orangeville
1 review Orangeville, ON
10/10

Installation air conditioning ductless

Chris and Mike were courteous, respectful and they cleaned every area they used. Chris taught me how to use the remote—super helpful. Terry was an awesome salesman. I recommend Don’s to my family and friends regularly.

Approximate cost of services:
$3,800.00
0 of 1 people found this review helpful.
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Company Response

Thank you for your kind words. We do our best at all times and truly appreciate when a client takes the time to let us know. I will pass on this review to Chris , Mike and Terry.
Thank you once again Don Roper Don's Heating and Cooling

pgauthier
pgauthier
1 review Orangeville, ON
10/10

furnace service, replace inducer motor

Very knowledgeable employees, efficient and fast service, went above and beyond to get the best results for us.

Approximate cost of services:
$569.00
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Company Response

I must apologize for my late response, Thank you very much for noticing how great the individuals are that work at our company.

Tammy &.
Tammy &.
1 review Orangeville, ON
10/10

New Furnace

I called Don’s Heating & Cooling after noticing my furnace wasn’t running properly. They were here to check it that morning and came to the conclusion that it was unsafe to run. Terry and his team were very quick to go over different furnace options with us, and took the time and effort to make sure it was up and running within 24 hours. They were professional, informative, and caring. We would highly recommend their services.

Approximate cost of services:
$5,000.00
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Company Response

Thanks for the great review Tammy. At this and anytime of year we won't leave anyone uncomfortable in their home

pennyk
pennyk
1 review Orangeville, ON
10/10

furnace problem

The Service Representative was great, showed me the problem then fixed the problem! He was a nice polite young man and is a good representative for the company

Approximate cost of services:
$130.00
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Company Response

Thanks for the great review Penny. Our technician are trained to help you in every way they can to give you the best service

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Don's Heating & Cooling

Don’s Heating And Cooling believes we are that business. Our customer service, combined with our pricing, is unmatched by any competitor. **** Don’s Heating And Cooling has been serving the Orangeville area for many years and recently the Alliston area and we want to earn your business. Our loyal customers ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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