I discovered Concept 76 through a google search. After making a call I visited their warehouse and went through some options with Daniel. Within a couple of days I called and placed an order with Neil for 4 solid wood closet doors. Discount billed me immediately, which was around $700. I was told by Daniel the closet doors would take 3 weeks to arrive as they were coming from oversees. At this time our renovation wasn't starting for 4 weeks and the doors wouldn't be needed to near the end of the work, which our contractor told us would be 4 weeks. I called after 3 weeks and Neil had no update other than they had been delayed. Over the following 4 weeks I called once per week and rarely got a call back. Eventually by week 8 Neil called to say they would be arriving the next week. They arrived 9 weeks after the order was placed. I understand that delays can happen but expect to be kept informed. Sadly the customer service in this respect is severely lacking. Even when I picked the closet doors up today there was no apology for the delay. My advice is that Discount may be good if you can find something in their showroom to pick up there and then. If you have to order something my experience is that it will take longer than what Neil or Daniel will tell you and don't expect either to call you to update you. Expect to do that yourself.
- Approximate cost of services:
- $700.00