1 review Ottawa, ON Joined 2013/01/04

First Review

0/10

Renewable Energy review in Ottawa

01/04/2013

I have been paying for a home protection plan for over 10 years. Yesterday, our furnace stopped working at approx. 3pm. We noticed it at 6pm (when we got home from work). The temperature in the house was below 10 degrees and dropping. Called DE to get someone to come.., the earliest they could do was 11am the next day? Seriously, I have been paying these clowns $240 a year for the past 10 years, and that is their emergency service. I had to call another company to come and fix the problem. You be the judge, but is this right or acceptable? I have received nothing but lousy service from this company, and now this???

Job Price

Approximate cost of services:: $5,000.00

4 of 4 people found this review helpful.

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Company Response: Hi John,
Can you please send us your phone number and address and we will investigate further. We understand how frustrating this must have been and we’ll find out why someone wasn’t able to get to you that night.
Direct Energy

More about Enercare Home Services

As one of North America's largest home and commercial services and energy solutions companies, Enercare is a leading provider of water heaters, water treatment, furnaces, air conditioners and other HVAC rental products, plumbing services, protection plans and related services. With operations in Canada and the United States, Enercare serves approximately ...

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Enercare Home Services

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