Enercare will not cancel rental agreement even after return of tank
I called Enercare on two occasions because I was paying too much for a rental boiler that was old and inefficient. They offered me a $100 rebate, but after one billing cycle, I did not receive it.
So I called again to cancel my rental contract, I was advised to return the 12 year old tank to the depot at my cost, I was given a Reference # to provide to the depot for confirmation. No other instructions were provided. The tank was returned on Feb 24, 2020, but the depot provided an alternate Reference #.
The next billing cycle shows continued charges for the rental, and additional charges for account settlement which Enercare could not explain, justify or refund.
They refused to cancel my contract, since they now demand a serial number for the tank and a verification number from the depot drop off, which I was never provided, nor had been advised to provide.
I do have a text message from the receiver with her cell # confirming drop off, however Enercare was not interested in this information.
They advised me that they cannot help me, that they cannot escalate the matter, and that they will continue to charge me the monthly rental fee unless I pay for the replacement cost of my tank! They refused to open an investigation, or review the recordings of our conversation. They refused to follow up with the drop-off depot, and asked me to go back and find my tank to obtain the serial number.
I advised them that their customer service is poor, and that they need to update their policies.
- Approximate cost of services:
- $100.00