Started out well with friendly customer service and a technician able to come out the same day to look at why our furnace wasn't working. Things went downhill from there. The first technician didn't have the part and had to order it for the next day. Then the part didn't arrive until hours after it was expected while we continued to wait. When the part finally arrived we were told that there were no further service appointments until the next day. We subsequently learned that the first technician could have done a temporary fix but instead we went two additional days with no heat. The following day a technician did not come in their four hour service window despite a confirmed appointment. When we contacted customer service we were told that they had no way to get a hold of technicians or find out their schedule and could not view any service history on our account. We were also told that there were no supervisors or managers on their shift to escalate and that we should continue waiting as there was nothing they could do to help. A couple of hours after our appointment window a technician did arrive and was able to fix the problem. He provided good service but at this point it was 5 pm on Christmas Eve day after three days of no heat. We are extremely dissatisfied with Enercare after this experience.
- Approximate cost of services:
- $650.00