Enercare's initial response to my no heat situation wasn't to the level of urgency one would expect. Being -6C outside, you would expect a little more. The initial service technician told me to "bundle up" as it would take several days to procure the replacement part. There was no attempt to provide space heaters etc. I immediately elevated the situation to the office of the president. The part was delivered to my home on a Sunday morning and the furnace was repaired the same Sunday evening. Total time without heat was ~2 days. During this ordeal, I had the pleasure of meeting some outstanding Enercare technicians. Edmund Cordero is a is an experienced Enercare technician who took the time to fine tune my furnace and explain what he was doing. Aside from his technical skills, his customer service was significantly better than most of the other Enercare technicians. He restored some of my confidence of the Enercare brand. Thank you Edmund.
- Approximate cost of services:
- $0.00