Enercare Home Services

I had a plumbing protection plan on my account with a promotional offer and was paying $11.28 per month with taxes. We were happy with the plan and thought of enquiring about other protection plan.
My wife called enercare and customer rep told her about full protection plan with furnace, heating and plumbing. She suggested to opt for the account and confirmed/assured that we can opt out of the full protection plan within 10 days and nothing incremental will be charged than what we were already paying for plaumbing.
Based on rep's assurance she gave go ahead for the full protection plan which got added to our account although in less than 10 days she called in to cancel the full protection plan and revert back to our old plumbing plan.
Now we've received two monthly bill, one for full protection plan and second for the plumbing plan and amount in the plumbing plan is $16.94 plus tax.

We never asked to cancel our plumbing plan and now we're being charged extra for the mishap that agent made. When we called to cancel the full protection plan, instead of reverting back to our original subscribed promotional plumbing plan why did agent added the new plumbing plan which has a higher monthly payment?

When the agent was making the sale of full protection plan, why they did not disclosed that by doing so you may end up losing your existing promotional plumbing plan.
I called in customer care but the customer rep kept arguing about it and did not resolved the issue. I am very disappointed with this customer service and would like to warn everyone to think many times before opting for any service as it might jeopardize your existing plan.