DO NOT PURCHASE A MAINTENANCE PACKAGE! I purchased a heating maintenance package, tech came in on Sept 9 and did a maintenance of the furnace. "All is good" he said..of course it is I have a 4 year old furnace. "You are all set for the winter " he said. Oct 18, I have no heat!! Called in and asked how this could happen..not even a thought to send someone to investigate the issue, since their own tech was here a little over a month ago! Have to pay! Just wrong. Now I have to purchase the protection plan. The techs are nice but the customer service the company provides is unprofessional!!! They don't stand by their word. So now I feel I need to purchase the protection plan and call them daily about what ever just so that they need to send a tech here every day and their costs can rise!
- Approximate cost of services:
- $500.00
- Company Response
Hi Thelma, I'm sorry to hear that you had this experience and I completely understand how frustrated you must feel. Unfortunately our maintenance plans do not include breakdown coverage, and as you mentioned, these costs are exclusively covered in our Heating Protection and Heating Protection with Maintenance plans. I would like to look into your case to ensure you receive the most efficient service moving forward. Please email me at support@enercare.ca with your address and phone number and I will look into this for you. ~ Kira