On March 19, 2015 Direct Energy scheduled an appointment to replace my leaking water heater.
Two technicians showed up accompanied by a woman. The woman explained that she was an inspector to audit the work of the technicians. After 10 minutes in my basement the inspector left the house without a single word.
One of the technicians told me that my furnace was tagged and if I don’t fix the problem in 45 days my house will be disconnected from gas. The inspector, as I said, left without explaining why and the technician said he does not have time explain the reason in details. He did, however, offer to take care of the problem privately.
My house was built in 2007 and, like any new constructions, was approved by the city and Enbridge.
After two calls to Direct Energy I still don’t clearly understand why my furnace was tagged and what I need to do. And, by the way, the water heater is still leaking.
- Approximate cost of services:
- $0.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?