An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
From start to finish this was a very positive experience for us. We were impressed by the professionalism of the technician who responded to our request for assistance after our old furnace failed, of the salesman who assisted us with the selection and purchase of a new furnace, and of the installation team. These gentlemen worked well together ... seamlessly in fact. Consequently, less than 24 hours elapsed from the point where our old furnace failed until our new furnace was up and running. I would add that Direct Energy loaned us two electric space heaters to keep us comfortable while the changeover was in progress.
- Approximate cost of services:
- $6,000.00