The house I bought had a 13 year old water heater that was rented from Direct Energy. One Sunday morning, I woke up to find water leaking from the bottom of the water heater.
I called DE at 9am that morning, and spoke to their call center associate, who advised me to turn off the main water supply to the house. She then proceeded to set up a service call for the repair. To my surprise, she was able to set something up for that same day (a Sunday) between 12-3pm.
Based upon what I've heard and read about DE, I was very skeptical. I expected to have to sit at home and wait until 3pm, only to get a call saying that the service had to be rescheduled to another day.
But again, to my surprise, the service team called me at 11:50am, saying they would be there in about 15 minutes. And sure enough, at around 12:10pm, they showed up.
They immediately went to the water heater, took 5 minutes to assess the problem, and proceeded to make the necessary repair. It was a pressure relief valve that was broken and needed to be replaced.
The work was done in 15 minutes, and the team re-checked everything to ensure that all was working as it should.
They explained everything they had done clearly to me, and was very transparent about the entire process. And when all was completed, I only had to sign the work order to confirm that the repair was done to my satisfaction.
All in, the repair was completed by 12:30pm. Given this was a Sunday, I have to say that I was truly impressed. Again, I've heard the horror stories about DE, and I am sure there are reasons for those. But in this, my first and so far only, experience dealing with DE, I have to give credit where credit it due.
- Approximate cost of services:
- $200.00