Enercare Home Services

Rental water tank heater broke last 4 days ago which was succeeded from previous house owner. Enercare technician came the same day and certified it to be replaced and installation of another new one for the following day. Nothing happened the next day; there was no booking for new installation on the account after calling Enercare customer services. No one came either the following day after confirmed booking. Request for rental contract termination approved after being on hold for more than one hpour after talking to 5 different customer services representative. Contract termination approve on conditions that the broken tank has to be returned to Enercare repair centre by self dropoff or pickup by Enercare. The pickup can be arranged 11 days later for $75. Meanwhile, rental charge still continues to count before the broken tank returned to repair centre even the water tank was certified death by Enercare technician. Is this a normal business ethnics to charge a customer for something it is work working? Apart from that, Rental contract cancellation representative gave out a local destination for self dropoff of the broken water tank heater which had been moved 3 years ago to another nearby city. I am very sure this was done intentionally by the Enercare representative because the complaint about the two consecutive installation no shows, long pickup time for the non-servicalbe water tank with ongoing rental charge after rental contract cancellation was decided. Paying higher than market hot water tank rental monthly rate for 15 years contract Enercare charges need to be really reconsidered.