Delta was awful. They were late to start the job. They didn't have their proper materials with them. They were not flexible and they did not build the deck to code so I ran into issues with the city inspectors. One railing came off in my hand and were very unsafe. I had to fix all the repairs myself. Naturally, I made most of the payment but not the last installement. They theatened to dismantle the deck. Very rude!
- Company Response
Sam's deck was built early in the season in 2006. Sam is quite handy and was very involved with this deck project. 2006 was the year when the Building Code changed. Partially because of this and partially because Sam designed his deck and obtained the permit himself (very rare for a homeowner) we did have the wrong materials when we arrived on site. This caused a one day delay, we did exchange the materials (no extra charges of course). At the time of final inspection, the inspector noticed that some screws were missing from the railing (our fault, the carpenter missed it). Sam fixed the railing himself without telling us that he intends to do so and then not pay the last 25% installment...I guess this response is getting too long...I am sorry Sam that we did not live up to your expectations...you could at least give us 5 stars for the price, we did not attempt to dismantle your deck, did not bother you with phone calls or take court action...We want our customers to be completely satisfied with our services (read reviews above!) and have decided to leave the last payment in Sam's hand as a payment for the lessons that we have learned from this project.