Decor Rest Furniture

We are sorry that you've had an unpleasant experience! Please allow us to communicate with you by emailing us at ConsumerSpeak@decor-rest.com, RE: HomeStars. Provide a contact number and name so we could get a member from our team to contact you as soon as possible. We hope to hear from you soon! Kindest Regards, Decor-Rest.

ADDITIONAL COMMUNICATION FROM DECOR-REST TO BRIGITTE: Hello again Brigitte
We have awaited your email but after 11 months to no avail. We have reread your email and noted that for our portion of your service issue we have tried to understand what you mean by side panel and bottom panel. If the foam is the issue we can change the foam, we do not know for sure if that is the issue. We would appreciate assisting you however we need you to contact us. We take service very seriously and hoped that this forum would allow us the opportunity to connect. We continue to await your email.

Hello there,

We would like to investigate and look into this further to better understand the issue and to ensure that you are happy with our product quality and customer service. Could you please email us at ConsumerSpeak@decor-rest.com and let us know what style number sofa you've purchased, where and what store you purchased it from and when approximately you contacted Leon's for this.

Thank you and we hope to hear from you soon!

ADDITIONAL COMMUNICATION FROM DECOR-REST TO ANNAO: Hello again Annao, we have awaited your response but to no avail. We will use this forum to communicate to you as best we can and hope that you will reconnect. The time frame of your purchase is specifically the time that we received a faulty roll of dust cover fabric. This is the black fabric used underneath all upholstery. Once the end consumer sends in a complaint that the dust cover is disintegrating we are happy to send a new one out so that the underneath of our sofa would be like new. Regarding the springs, we have warranties in place however through communication from you we would like to further this conversation and make you happy. Unfortunately we do not have your contact information and were hopeful you would reply as directed above. Decor-Rest takes service very seriously and we have dedicated customer service contacts for all of our Retail partners. We continue to hope you will contact us and allow us the opportunity to make this right.

Thank you for the positive feedback, Kate! We hope you're continuing to enjoy your Decor-Rest living room set and look forward to working with you again!