Decor Rest Furniture

Furniture Designers & Custom Builders
Vaughan ON L4L 8N6
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80%

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Reviews by rating (past 12 months)

Reviews for Decor Rest Furniture

Average customer rating:
8.1 10 (125 reviews)

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Andrea in Thunder Bay
Andrea in Thunder Bay
0 reviews Thunder Bay, ON
5/10

Condo Sofa and arm chair

I purchased the sofa and arm chair in July 2023 and I received it in September 2023. Love the color (Custom color) and the style. Within a month, however, the leather was wrinkled on the seat and back of the arm chair. I told the business I purchased it from and they sent a technician who immediately identified the problem. It is poor quality foam and sitting on it made the foam compress thus making the leather wrinkle. I have a 3 month old arm chair that looks like it has been sat on for a few years. Waiting to see what will happen now. I had told the company that I wanted a firm sofa and armchair. Will see what happens, but it seems to be a regular thing as the technician knew what the problem was right away. Not impressed with Deco-Rest at this point. Let's hope they honor their products.

Follow up: Deco-rest came through! Dufresne was not very responsive or helpful regarding this and I had to go through them. Deco-Rest worked with me to help get this solved with Dufresne who were quite resistant in helping me. Thank you Sandy!

Approximate cost of services:
$3,000.00
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Company Response

We're sorry to hear about the issues you've encountered with our product. We appreciate you bringing this to our attention. Our team is committed to resolving the matter promptly. Please allow us the opportunity to address and rectify the situation. Kindly share your contact details and order information at info@decor-rest.com so we can expedite the process. Thank you for your patience as we work to ensure your satisfaction with our furniture.

Private User
Private User
Private User reviews Uxbridge, ON
0/10

Living Room couch

I bought a beautiful navy blue Deco-Rest couch at Lukes Country Store in Port Perry in November 2021.
It has faded so badly that it now looks like a pair of old blue jeans! The couch is in my great room which is bright and has blinds but direct sunlight has never touched the couch. I have been in touch with Deco-Rest and Lukes and Im told it is over the one year warranty so they will do nothing for me. The fabric is most definitely substandardthere is no way I could have avoided this other than putting it in a windowless room!
I am stuck. The couch definitely has to be replaced. I will never buy Deco-Rest furniture again and will be more discerning about the retailers I buy from.

Approximate cost of services:
$1,500.00
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Linda in London
Linda in London
1 review London, ON
10/10

Looking again

Living in Yellowknife NWT twenty years ago, we ordered two loveseats from Decor-Rest. We had them reupholstered twice and always loved them. They have been passed on to a good home and I am now looking at buying 2963. I'm looking for a dealer in London area.

Approximate cost of services:
$2,000.00
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Company Response

Hi Linda! We are so thankful for your support over the years and are excited for you to get your hands on the 2963. You can find a list of dealers in your area by visiting our website. Our dealers in London include; N. Tepperman Limited and Austin & Taylor Home Furnishings. Hope this helps :)

Glenn Mccarthy
Glenn Mccarthy
1 review , ON
10/10

home theater sofa project

My partner and I met with Nina to discuss our custom project and we selected the optimal sofa layout and material and it was delivered on time with the highest quality possible and the delivery staff are amazing and professional beyond my expectations.
In a world where customer service seems to be lip service,
these guys and Decor Rest are absolutely amazing to work with and get my highest accolades possible.
Thank you so much for a great experience!
Glenn Mccarthy

Approximate cost of services:
$7,000.00
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Company Response

Thank you for taking the time to share your wonderful experience with us. We're thrilled to hear that Nina and our team exceeded your expectations with their exceptional customer service and high-quality craftsmanship. We strive to provide the best possible experience for our valuable customers, and it's fantastic to know that we achieved that for you. We appreciate your kind words and thank you for choosing Decor-Rest to furnish your home with LOVE.

Lee G
Lee G
0 reviews Ottawa, ON
10/10

Incredible Experience - Ashley Lindyn Sofa with Chaise

Late last year I saw this stunning couch on a Social Media Ad from Ashley Furniture - the model is the Lindyn Sofa with Chaise in Fog. It was a bit of a unique style that I wanted to see in person before purchasing, but it was a newer design and not a single store in Ottawa had a floor model.

I eventually found the couch at Decor Furniture in Hamilton and figured I'd call them to ask a few questions about it and see if they had one on display. I was quickly put in touch with Mohammad and they did have one in the store! I had a lot of specific questions about it, so Mohammad went above and beyond and set up a video call to show it to me virtually so that I didn't have to make the 5 hour drive. I couldn't believe it - I've never experienced this level of customer service buying furniture.

After ordering the couch, communication was exceptional right up to the delivery date and I'm happy to report our new couch arrived this week and is STUNNING!!!

This was by far the best furniture buying experience we've had, and we look forward to working with Decor Furniture again. Truly a 10/10 experience. Thank you for everything Mohammad!

Approximate cost of services:
$2,000.00
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Company Response

Thank you for choosing our product through our amazing retail partner. We're thrilled to hear that you're delighted with your purchase and that it has exceeded your expectations in terms of quality and design. We appreciate your kind words and look forward to being your go-to choice for all your furniture needs in the future. Thank you again for choosing Decor-Rest to furnish your home with LOVE.

Maribeth in Toronto
Maribeth in Toronto
1 review Vaughan, ON
10/10

2 sofas

We have lived with a sofa from another company that was so uncomfortable no one would sit on it. We purchased 2 Decor Rest sofas and they just arrived!! Beautiful, well made and it's like sitting on a cloud. We were so impressed with this family owned company's ethics and commitment to excellence and that they are Canadian. We couldn't be happier. Even the delivery men said that Decor Rest furniture was exceptional.

Approximate cost of services:
$4,000.00
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Company Response

Thank you for sharing your positive experience with Decor-Rest sofas. We're thrilled to hear that you're enjoying the comfort of your new furniture and that it has exceeded your expectations in terms of quality and craftsmanship. We take pride in our commitment to excellence and are glad that you appreciated it.

Private User
Private User
Private User reviews Toronto, ON
10/10

Product

Product was great quality and the service was fantastic. Spoke with Linda and she helped with everything I needed

Approximate cost of services:
$9,000.00
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Company Response

Thank you so much for taking the time to share your experience with us and the world. We appreciate you and hope you continue to support our brand for many more years to come.

Anita R.
Anita R.
3 reviews Vaughan, ON
10/10

sofas

As an interior decorator I have referred many customers to Nina. She is a complete pleasure to work with. She is knowledgeable, friendly and honest and makes selecting furniture options very easy. Recently, I emailed her with a problem that one of my customers was having with their sofa cushions and she immediately rectified the problem. My homeowner was very impressed with this service and said that for this service alone she would purchase future sofas from Decor Rest.

My own leather sectional sofa was custom made from Decor Rest as well. Nina helped me with sizing and gave her valued opinion on style and quality of leather. The delivery personnel were very professional when assembling the sofa and it is standing up amazingly to daily use.

Approximate cost of services:
$5,000.00
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Company Response

Thank you so much for taking the time to share your incredible experience with us and the world Anita! We appreciate you and your support means the world to us. We hope you continue to support our brand for many more years to come. Stay well always and Happy New Year!

Private User
Private User
Private User reviews Cambridge, ON
10/10

Great experience

I had a great experience shopping. Staff are super friendly, and knowledgeable. Such a large selection to chose from. First, but not last time customer. Would recommend to all my family and friends.

Approximate cost of services:
$750.00
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Company Response

Thank you so much for taking the time to leave us a review along with your kind words! We appreciate you and your support means the world to us. We take pride in all of our retail partners and are so happy your experience was delightful. We hope you continue to support Decor-Rest Furniture for many more years to come. Happy Holidays ahead.

Elizabeth in Parkhill
Elizabeth in Parkhill
1 review Dover Centre, ON
2/10

Underside disintegrating

4 pieces of my Decor Rest furniture have the black bottom covering disintegrating. Anytime I move a piece of furniture to vacuum, the black stuff collapses onto floor. When picked up, it crumbles to a black powder. What is this and why is this happening????

Approximate cost of services:
$6,800.00
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Company Response

Thank you for your support in Decor-Rest Furnishings through our retailer Partner in 2015. We appreciate your feedback through both Homestars and with our service team directly.
As the manufacturer, we are happy to support our retailer partner to assist you with the no charge replacement parts as discussed previously. Our retailer partner has & will contact you directly for a follow up to your inquire & the next steps to your service claim. This black bottom, dust cover is solely meant for decorative purposes and does not reflect the structural integrity of the item. The dust cover will dry out or disintegrate with temperature changes, some affects will be when the Furniture is placed directly over heater sources or with humidity being a factor in the room. We are proud to stand behind our quality built furniture and support your inquire for your full satisfaction. Thank you & let’s stay connected.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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