I was in an emergency situation with water filling the basement. Mike came within the hour and was calm, direct and well mannered. He snaked the drain and made the water go back down. What a relief! Then he told me the drains needed to be replaced, that they were old and most likely broken. He also said the flooding would happen again. I was not happy to hear this. He gave me a quote, which I thought was high. He was very understanding about my need to call different companies. As it turned out, his price was not only the best he didn't try to sell me more than I needed. That was refreshing and was what made me trust him. Then, about a month later my basement flooded again. He was right. I called him. He came the same day. He and his crew did a really good job. Mike knows so much about drains and the environment. It was fun and educational listening to him. They took longer than expected to complete the job, but the work was exceptional and they left my home clean. No more flooding! I found Mike to be genuine and professional. I recommend his services highly.