Unauthorized charge on credit card
I call to have a leak inspection done. I was required to provide a credit card number so my card would be charged $495 for a "leak package" once the technician was dispatched to my home.
I cancelled the service call a few hours after arranging it, however, my credit card was charged at fee of $280 without me knowing.
I called D'Angelo & Son's. They reversed the charge on my credit card, however, were not able to explain why my card was charged. They corrected the problem, however, beware of giving your credit card number to any company prior to any work being done. I will never do that again.
- Approximate cost of services:
- $280.00
- Company Response
Hello JB, unfortunately it seems that you are somewhat mistaken with our charges for services. We clearly explain on the phone that a 50% deposit is required before a technician will come on site, the remaining balance is charged once the job is complete. When you cancelled we reversed the charge but the reason why it occurred in the first place was because of our deposit policy, which is clearly explained to every customer over the phone. I can't understand why our accounting department wouldn't have been able to explain that to you since it has been our policy for years. We apologize for the misunderstanding but thankfully we were able to reverse the charge after your service was cancelled.