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Hello Ron,
It is unfortunate that we were unable to repair the damaged tankless water heater, even though you had purchased it elsewhere and it had already been improperly repaired previously for the very same issue, by another company.
While we successfully install and repair hundreds of tankless water heaters with no issue every year, in your particular situation the heat exchanger was damaged and as our service technician explained, we had to special order a part from the manufacturer's distributor which was completely out of our control. We agree this took far longer than we would have liked.
Ultimately it turned out the unit could not be repaired, even with that part and we were disappointed as you were and as such, we offered you a significant refund, or the option to purchase a new unit, which was required, for a very fair price.
After speaking with you the first time, I stared my investigation, reviewing all the telephone conversation, reading all the note, we have tried to call you and coming back to your house several times to make this right, but you have not returned any of our calls. I am available anytime to discuss this. At Cozy Comfort we are absolutely dedicated to going above and beyond for our valued customers.
Kind Regards,
Brian
Thank you for your great feedback. It’s been a pleasure to serve you over the last 7 years and we look forward to continuing to serve you with the high-quality service you have come to expect from Cozy Comfort Plus.
Thank you for taking the time and writing us this great review. We gladly provide our customers with our 24 hour services. Our service men work very hard to provide our customers with the service they deserve.
Our pleasure! It's great to hear from satisfied customers like you
Thank you for your feed back, We appreciate your business and the nice comment. Our goal is to make sure our clients are happy.
Management
We're happy to hear you had such a great experience.
Thank you for sharing your experience with us. Our technicians worked very hard (as always) during the ice storm and the resulting power outage. We are looking forward to serve you in the future as well.
This review has been removed by the author.
It’s great to hear that you’ve been happy with the service. It the best pat on our shoulder when we see that our customers have taken the time out of their busy schedules to let us know how we did.
Cozy Comfort Plus sells, installs and services heating Ventilation, Fireplaces and Air Conditioning and Heat Pump products, tankless, Ductless, mini Split A/C or Heat Pumps. Along with all the major manufacturers, Cozy Comfort Plus is authorized by the Carrier, Lennox, Napoleon, Regency, Valor, Mitsubishi, Rinnai, Dimplex, Amantii, Corporations to sell and service all HVAC and Fireplace products. Stretching from the neighborhoods of Oshawa and Whitby to Oak like. Cozy Comfort Plus caters to Toronto(GTA) and Toronto's greater home and business area since 1992.
Residential Heating :
- Furnace Forced air duct
- Boilers
- Fan coils w/elect hydronic coil
- Baseboard
- PTAC, incremental
- Fireplace, gas, Wood
- Mantel
- Heat Pump
- Ductless Heat Pump
- Fireplaces
- Direct vent Fireplace
- Out door fireplace
- Plumbing
- Electrical
Commercial Heating / Cooling Systems:
- Packaged forced air
- V.A.V. w/air terminals
- Unit Heaters
- Tube Heaters
- Radiant
- Portable Radiant
- PTAC incremental
- Fan coil unit
- Portable A/C air-cooled
Cooling:
- Central air/ air conditioning
- Forced air duct
- Fan coils
- High velocity
- Ductless A/C
- Heat Pump (regular air cooled / water cool/ GEO Thermal )
- PTAC Incremental
- Portable
- Window
Accessories:
- Indoor Air Quality
- H.R.V
- E.R.V
- Electronic air cleaner
- Mechanical air cleaner
- Hepa air cleaner
- U.V. lighting
- Humidifiers
- Thermostats
- Dehumidifiers