Cozy Comfort Plus

Excellent service from all involved . Install day after service tech confirmed death of my old unit ! No disturbence of mature planting at front of house with a very quiet Carrier unit ..Would recommend and will use for future service on my furnace etc

Great professional guidance on appropriate appliance selection. The owner and his team are committed to ensuring quality service. Quote system used provided all relevant details of the models purchased and was flexible for any additional requested services to be added. Installation team was great and took the required install time to ensure system works perfectly. They also considered the age of the home and any needed revisions that would make the installation more effective without it being too costly for the homeowner. Registration of warranties was also done by the company which is a worry off our shoulders.

Called CozyComfort to inspect our furnace issues and the service provided was thorough professional and informative.

Very professional and timely install. Between order and install was less than a week. Appreciate the timely service.

Salesman was very knowledgeable, not pushy for a sale, offered a couple of no charge option.

Insulation was very timely, installers where friendly, knowledgeable, explained the fireplace operation, cleaned up
Whole experience was pleasurable.
Cant comment on the performance of the fireplace as it was installed in the spring, and not used as yet.

Quick and efficient technician. He explained everything that he did and was on time and courteous.

The installation is professional. The work is one day delayed because they didn't have the AC in their garage and have to order one from other place. The Thermostats they offered is not worth the value. I didn't buy it eventually. The customer service is good when I buy the AC cover from they.

Cozy made the effort to repair our attic pack A/C when others would not. In the end, after proper attempts to inspect and repair the unit, a new unit was installed. Huge thanks to the Cozy Comfort team!

Jay arrived after normal business hours, right before a long weekend, having already done a complete day's work - a big thank you to him! He was fast, efficient, got my air conditioner problem diagnosed and fixed in less than 30 minutes. I would not hesitate to ask for him again if/when I need future A/C service.

Originally the company was good to work with, and I have a nice system installed. Upon site inspection, they considered it a slightly more complex installation, so they charged slightly more. Fair enough. But when the actual installers came, who were subcontractors with a different name on their van, they got just a little sloppy and hurried when doing the job.

So part of the more complex job that I was paying for, to take the inlet air from the outside instead of from the room, wasn't done. (So I sourced the parts and built the piping assembly myself). A drain hose was short and remained cutting across awkwardly across a corner of the room, despite them agreeing to fix it. (So I had to buy a whole roll and put in a new hose.) Hot and cold water piping was clamped down all together. (So I repositioned the pipes to be able to add pipe insulation.) An overall competent job marred by sloppiness and rushing.

When I wrote to Cozy Comfort about the issues afterwards, there was no attempt at give & take & trying to fix things. They just ignored me; they had my money, they were outta there.