Cozy Comfort Plus

Originally the company was good to work with, and I have a nice system installed. Upon site inspection, they considered it a slightly more complex installation, so they charged slightly more. Fair enough. But when the actual installers came, who were subcontractors with a different name on their van, they got just a little sloppy and hurried when doing the job.

So part of the more complex job that I was paying for, to take the inlet air from the outside instead of from the room, wasn't done. (So I sourced the parts and built the piping assembly myself). A drain hose was short and remained cutting across awkwardly across a corner of the room, despite them agreeing to fix it. (So I had to buy a whole roll and put in a new hose.) Hot and cold water piping was clamped down all together. (So I repositioned the pipes to be able to add pipe insulation.) An overall competent job marred by sloppiness and rushing.

When I wrote to Cozy Comfort about the issues afterwards, there was no attempt at give & take & trying to fix things. They just ignored me; they had my money, they were outta there.