Cozy Comfort Plus

We discovered Cozy Comfort Plus at the Toronto CNE in August, 2015. since we had always wanted to install a gas fireplace, we contacted them in September. We went to their showroom & spoke to Brian in the sales dept. We chose the stonework we wanted, paid a deposit & waited for installation. Not long afterwards installation began & was finished within approximately a month. Overall, we have been happy with the fireplace. However, I would have liked to have known that to add a fan (which we have since done) we needed
to have an extra connection installed. My husband was able to do it, but he had to cut a hole in the wall, fish the line through & then repair & repaint the wall. Also, we had issues with the remote not working (batteries were dying in the wall receptor due to the cold from the outside.) This has been remedied & the remote has been replaced. Now, we are enjoying the fireplace. I would just like to have been informed about possible issues at the time of installation.