Hello. My hot water stopped working on Wednesday morning. I called right away to cozy comfort. It is covered under warranty(parts+labor). I bought it out 9 years before with extended warranty. I have two kids. One one year old and the other one is six. They showed up on Friday after 48 hours. The guy come in afternoon and said he will be right back in half hour b/c he is missing one part. I trusted him. He left everything open. I kept calling the company after one hour. Nobody came on that day. Imagine all parts were outside of the tank and how danger it is especially when you have little kids. I and my husband called at least 10-15 times on Saturday. Finally, somebody came at 5 pm on Saturday. The guy said that he can not fix it right now. The part that is missing only can get in MONTREAL. So we were without the hot water till Monday. Still that's not it. Monday, the technician came in and said he fixed it. Again, we do not have any choice than trust him. Now, it is still not working. We called the company, they said it we have to buy a new one b/c that's the end of the life. It is still covered under warranty but they said it there is nothing they can do b/c it is the end of the life. I called the water tank company - they said it is not us , it is the company you bought it from. Cozy comfort said they denied to replace a new one. Today my husband is going to buy a new one from another company. Please never buy it from Cozy Comfort. It is a big scam. Please trust me. They do not even care that you have two little kids.
- Approximate cost of services:
- $0.00
- Company Response
With reference to Mr. Hitesh M.’s review, we regret that after all our good intentions and hard work, in the middle of a heat wave, when we were overwhelmed with AC service calls and technicians working a 16 hour+ shifts, we still managed to send him two technicians and 5 service calls.
As we have been providing services for this customer for many years now, technicians are familiar with his unit and problems associated to it. Mr. Hitesh first called on Thursday night 24/May and was told that the supplier for his unit was not available at that time and a technician went to check the unit on Friday 25/May for which he could not find the required part, a technician also went there on Saturday 26/May, Monday 28/May which one of the required parts was changed, technician also went back on Tuesday 29/May and changed another part and had the unit working but did tell customer that if the unit stops again unit may require another part.
Sure enough Mr. Hitesh called on Tuesday night 29/May that the unit is not working and when technician returned to check the unit on Wednesday morning, he was not home and Mr. Hitesh mother was very surprised to see our technician, she told him that everything is working fine and “we all had a shower last night” (Tuesday 29/May)!! She was very nice to our technician and thankful for his follow up with the job.We would also like to state that during all the back and forth, our technician also had contacted US to seek advice from manufacturer’s technical support to get the best job done for customer and as they had been having some problems with this unit in the past and their warranty would be over some time in August 2012, customer was advised that a newer unit with all the warranties would be advisable, we still do not know what part of this recommendation would make them upset, since they can purchase the unit from any contractor that they wish and they are not limited to us!!!!!
We would also like to emphasize the fact that all the services we have provided for this customer has been Free of Charge and under warranty.
As Mr. Hitesh’s 10 year parts and labour warranty runs out on 17 August 2012, we wish him all the best, as it has been a pleasure serving him during the last 10 years.