Cosmopolitan Mechanical Services Inc

I bought a furnace 3 years ago from Cosmopolitan and because I was so pleased with their product decided to call them for a yearly maintainance check. They sent Ather Hasan. I was very pleased with his attention to detail. He was very thorough, did not rush the job and even showed me and my son how to change filters and also noticed that the battery was low in my thermostat and changed that and programmed it for us and I was very pleased that I was charged the amount originally quoted on the phone. Way to go Cosmo! Thank you Ather!

our 20 years furnace gave up on us. We called many places to change our furnace and ac quickly. Cosmopolitan installer Fred and his helper came to our house and installed the furnace and air condition same day. they also changed our thermostate.

called to book an appointment last friday, and they had availability for saturday (the nxt day) the guy on the phone said the service included video before and after, the duct cleaning and the disinfectant. few hours later got a call back because a mistake was made and they couldn't come on Saturday so therefore we rescheduled for Sunday ( i didn't mind since i was home either day) Sunday came and I noticed a missed call around 1215. I called them back, they said due to bad weather they will have to reschedule. i was disappointed to say the least as the weather seemed fine to me. I advised him that the weather is fine here and i dont wish to reschedule. he put me on hold and after calling i guess the person who was supposed to come, he came back and said ok he will be there in an hour. i asked what changed ? he said it will be someone els. ok thats great. sure enough within the hour a gentleman came and started to check where he would be setting up the vacuum. After a walk through the house, i introduced myself and asked if he can explain a little bit of what he was going to do since this is the first time i get duct cleaning done (recently bought home) so he took us down to the furnace and explained how it works, where air is sucked in and then enters the furnace then out.... also gave us good tips. He was very kind to reduce the price by 49$ because the sq was less than 2000. He actually called himself and had it reduced. Once he opened a square hole close to the furnace he plugged in a vacuum that ran from the truck through our basement window, he then went to every vent in every room and used an air gun that was also attached to the truck to remove debris. he gave a good tip. to vacume the vents that take in air. He also blew out the area where the furnace sits and our dryer vent area (this was a bit messy but it was in the basement so not really a problem ) Our vents were not really that dirty when we looked with the camera, though it was kind of hard to see properly but he also checked with his fingers and it wasn't that bad. There was an air in take upstairs that was in a wall between a bedroom and the hallway (this was the messiest it got) which wasn't that bad just a bit of dust came out when he blew it from the bedroom side through to the hallway. after he was done i asked what type of disinfectant they use and he told me it wasn't necessary and he wouldnt do that anyways because the liquid is frozen. I was upset because no one told me this and i was told it was included but since he had already given us a discount and cleaned our dryer and furnace area i decided i got a better deal. overall i think it took him 40min and he was kind and pleasant. I forgot his name but he was nice enough to ask if we were ok with everything before he left. The reason i gave them a 4 out of 5 for satisfaction and 3 out of 5 for recomendation is because of the reschedule even though i was ok with sunday it could have been inconvenient for anyone if that was the day they took off from work to be able to have the service done and then also because they tried to reschedule again and last because of the disinfectant, we were not advised that it wouldn't be available oh and we didn't get to see the after video, we forgot to ask. overall though the gentleman like i said was very pleasant Thank you again
an update : i changed the rating from 6 to 8 because the Manager called and apologised for the reschedual and also offered a discount for furure duct cleaning. He asked if id rethink the rating I originally had. Though I've not receive the email, this showed some out reach to their customers. Id like to add as well, the guy who came to do the duct cleaning did take his shoes off at the door (for those who care) the truck was all white no logos from the company but he said it was a new truck and they haven't put the logos on as of yet.

I really cannot say enough nice things about Ather Hasan. This is the second time he has come to help us with our furnace, and we will continue to seek out his assistance when we need it. He is warm, honest and fair. He takes great pride in explaining what he is doing, and ensuring that all of his clients are well taken care of. It is rare to come across somebody so invested in his work. Highly recommended!!!!

Furnace was installed by cosmopolitan Mech technician Fred and Tod is working excellent. It is very quite and we are enjoying our new purchase. We are happy and satisfied with cosmopoltan mechanical services work.

For the past three years, I have always booked service appointments with Ather Hasan because he is professional, courteous and extremely knowledgeable about his craft. He won't just fix any issues - he will show you what is wrong and what caused the problem, which I appreciate. I will continue to request him in the future and I highly recommend others do the same.

I have been using Cosmopolitan Mechanical Services for a number of years now. They have always been absolutely fantastic. Kevin has always accommodated my hectic schedule and I always request that Dave come to service my air conditioner and furnace because he is fantastic.
I noticed my furnace was not working. I called Cosmopolitan and Dave was sent out to run a diagnostic on the furnace. Unfortunately, the furnace had to be replaced. Based on my own prior experiences with Cosmopolitan, I had no doubt I was going to use this company to replace the furnace.
Dave and Kevin discussed the possible model options. They offered me a good price for the Lennox furnace i chose.
Dave recommended that Todd and Kyle be the team that install the new furnace. His advice was fantastic. Todd and Kyle were phenomenal. They arrived 45 minutes early. They laid out mats everywhere to limit the mess. They were so focused and efficient. Todd found that some of the connections were not done properly when the original furnace was installed, which he corrected. Kyle also performed TSSA-required pressure test. My home has never been heated so well. Todd and Kyle did a great job and cleaned everything up before leaving. I wholeheartedly recommend Cosmopolitan for any furnace or air conditioning issues.

Ather Hasan from Cosmopolitan was excellent, informative and I would recommend highly!!!He provide a complete and wonderful service for a great price!!Do not hesitate to take advantage of someone who is very thorough and a delight to deal.

Sincerely
Louis Cavalaris
Oakville Ontario

He is considerate in calling to confirm appointment time and punctual with his schedule. He is thorough in his service checklist and considerate in minimizing disruptions. His professionalism is unmatched. Today he gave me advice on how to ensure carbon monoxide detectors be properly maintained.
I would highly recommend him to my friends and family for any of their furnace and AC needs. Cosmopolitan is lucky to have an employee like him because he definitely brings in repeat customers.He also gave me good advise regarding tankless water heater, which I will get it
Serviced by Ather Hasan.

Before hiring cosmopolitan we got few quotes. We had many options for different products. We chose cosmopolitan because of there good installers. Our installers were tod and Fred. They have performed very professional work. We are satisfied with product and service.