I purchased a Lennox furance model SLP98UH090XV48C and A/C model XC14-036-230 with coil C33-49 for my 3100 square foot home. Also, received the iComfort(Wifi) thermostat and 5" pleated furnace filter. Being an engineer I specified the equipment after thorough research. I also obtain four (4) quotes from different dealers and after much debate I decided on Cosmopolitan due to the great pricing (~$8500CDN with rebates) and also taking advantage of their 15 month payment deferral program.
Here are the negative points I have about Cosmopolitan is that first I was promised during the sales pitch that their 20 year veteran installer who previously was employed at Service Experts would come and do the install. However, on the day of installation (was a long weekend in February) a sub-contractor in an unmarked van showed up to install. I verified this fact when I looked at the TSSA gas fitter sticker and the company was noted down as 'HVAC Quick Solutions'. With two feet of snow outside he was adamant in installing the A/C compressor to which I had previously discussed with the Sales Rep is a big no! After calling the Sales Rep and the sub-contractor speaking to Head Office it was decided the compressor would not be installed until warmer weather so it can be installed properly! However, I allowed the sub-contractor to install (I was impatient) the furnace and coil and watched him like a hawk ensuring he did a proper job and asked numerous questions along the way.
Second item of contention was the fact that there is poor communication/management of their technicians. When I scheduled the second installation visit for the compressor in late April the technicians showed up 4 hours earlier than agreed upon when I had spoken with service coordinator earlier in the week for a particular time. The service coordinator began selling me the fact that it was all outside work and I really did not need to be there. After giving him a piece of my mind, I was able to reschedule for the following week and the technicians showed up as promised and this time they were Cosmopolitan technicians.
In summary, the installation was done properly and well, but this was after much supervision as a home owner and constantly asking questions. I do wonder how it would have been if I had not been there to supervise and if I was not as technically inclined as I am.
- Approximate cost of services:
- $8,500.00
- What could this company do to improve their services?
- Improve communication between Sales Rep, technicians, service coordinator and customer. Advise home owner if you are sending Sub-contractors!!!
- Any advice to offer fellow homeowners facing a similar project?
- Supervise and ask questions!