1 review Toronto, ON Joined 2012/10/25

10/10

Heating & Air Conditioning review in Toronto

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

10/25/2012

We recently had a Trane XT95 model furnace installed in our basement. In order to make the right and smart choice when selecting the perfect furnace for our house and after extensive research on the internet to help with that decision, we concluded that a Trane furnace would be best suited for our family. My husband and I are now retired, so we had many factors to consider before deciding on which company we would select. One of the most important decisions was the cost of a new furnace because we have a limited budget. I decided to have Compass Home Services in Pickering install the furnace. Their consultant, Blair MacDonald recommended the Trane XT95 for our house. Blair was very thorough when explaining the features of the new furnace and the price fit our budget perfectly. He answered all our questions and concerns about the installation process. Later that week, our new furnace was installed. The installers were friendly and courteous, and left the work area very clean and tidy.

We would definitely recommend Compass Home Services for all heating and cooling systems. Our new Trane furnace is very quiet and we are looking forward to a warm and cozy winter.

Sharon Cole

Job Price

Approximate cost of services:: $4,300.00

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Company Response

Hi Sharon,

Thank you so much for taking the time to submit a review. We loved to hear that you chose Trane after completing extensive product research. We’re glad Blair was able to find a Trane solution for your family that was on budget and that you noticed how tidy Blair and Jamie left the work area. Thank you so much for the recommendation and please feel free to give us a call if you need anything in the future. Enjoy the warm and cozy winter!

Thanks again.

Victoria Steenson
on behalf of the Compass Team

Trevor from Pickering

1 review Pickering, ON Joined 2012/10/19

10/10

Furnace Install

Heating & Air Conditioning review in Pickering

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

10/19/2012

Our first experience with Compass was to replace our entire system (furnace, air conditioner, and Clean Effects air cleaner). Every step of the process from the initial estimate through to the completion of the job was handled with professionalism and keen attention to detail. We were well-informed throughout each step of the process, and everything was completed on schedule, and within budget. The experience was so positive that when the time came to replace our hot water heater, we didn’t even consider another company – we went straight to Compass!

Job Price

Approximate cost of services:: $9,000.00

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Company Response

Hi Trevor,

Thank you so much for sharing you experience with Compass. We’re glad to hear you noticed our attention to detail and are happy with both installations. I hope you’re continuing to enjoy the comfort your new system! Feel free to give us a call if you need any advice or help in the future.

Thanks again.

Victoria Steenson
on behalf of the Compass Team

Toolman from Highland Creek

5 reviews Toronto, ON Joined 2012/12/13

First Review

3/10

Heating an air condintioner install

Heating & Air Conditioning review in Toronto

03/19/2007

This company is the heating and A/C installer for Home Depot in Ajax and may do work for other Home Depots in the region but I can’t be sure. They also operate as Ontario Air Systems, their commercial/industrial division.

This was a top of the line matched Furnace and A/C system from Trane. The price was comparative to others for the same system and similar system from other manufacturers. The contract I signed was with Home Depot to take advantage of their no-payment for a year deal.

Four return visits, three code violations (subsequently fixed) two threats to sue me and one of the most shoddy examples sheet metal work I’ve ever seen.

Code violations:
Electrical: no wire clamp on high voltage wiring into the furnace, no rubber grommets on low voltage wiring passing through furnace cabinet.
Exhaust pipe to chimney installed reversed (potential for CO leaks).
Used galvanized pipe instead of steel for the gas line. (natural gas corrodes galvanized steel.

Shoddy work: Too many items to mention but the big issue is that the plenum was twisted and out of plumb by about an inch top to bottom. The hole cut for the boot was too large and too high, leaving gaps and causing the main trunk to be out of level and skewed to one side. Home Depot has agreed to pay for another contractor to fix this, however I may have to pay the contractor and they would reimburse me by applying the amount to my account, I am out of pocket until Dec. 15th of this year.

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1 of 1 people found this review helpful.

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Company Response

Dear Toolman in Highland Creek,
Thank you for your comments although I am surprised and somewhat disappointed that you did not speak with me directly to make me aware that you are still unhappy with the steps my company has taken to resolve your issues. Thus far, haven't I responded quickly to your concerns? You may recall, when we first met to discuss your concerns I admitted that the standard of the work in your home did not meet my high standards and I therefor agreed to attend to the issues, which we did. After the remedial work was completed, I understood from you personally thatyou were satisfied with the resulting installation. I was therefor surprised to hear that you were still disatisfied and so we met again, I agreed to install a flex duct collar because you believed it would permit the plenum to sit straight. It didn't, but I again believed you were happy with the result and our committment to try to have a happy customer, especially when you and I discovered that the existing supply and return ducts which the plenums connect to, are out of parralel by up to 1 1/2 in 10 feet, contributing to the issue of not having both plenums square. When I received a phone call from my Home Depot installation manager, to inform me he had met with you and he believed all that was needed to satisfy your concerns was a few extra sheetmetal screws in the plenum, I agreed to meet him over at your home and resolve your ongoing issue.

The screws didn't work, you were still unhappy, and so, in desperation to see you become a customer who had experienced Compass Home Services, and Home Depot's committment to Doing it Right, we offered to pay for you to have a contractor of your choice correct the problem at our reasonable expense.
Earlier today, I hand delivered my personal committment to fulfill the above.
Please take advantage of my offer. I believe it is the only way you will be able to appreciate how much our committment to customer satisfaction means to our entire organization.
Warm Regards

Bob Steenson, President of Compass Home Services Inc.

Compass Home Services Inc.

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