Chubb Security Systems

My alarm system malfunctioned in the middle of the night. The low battery warning did not come on for the smoke detector like it usually does. Alarm went off at 1am and would not stop. Called Tech Support and they could not fix issue after 2 hours. I finally had to remove the detector to make it stop. I called for a Service Technician. They charged me $400 to fix a system that failed! Why should I pay for a malfunction? Even the Technician said he had never seen that issue before yet they had no problem charging through the roof for a one hour visit! The system was so grossly overcharged to begin with, I thought it would be quality. It is garbage. Units at electronic stores cost 1/10th the price and function better. Even the Tech said they are surprised the detectors lasted past 4-5 years, how is that for quality and confidence? Can't wait to get rid of this system and this Company. Poor Customer Service. Would not acknowledge their system failed and would do nothing to adjust the price of the service billing. So disgusted with this Company. By the way, I am writing this review about 9 months after incident, so this is after I've had time to get over the torture of the experience.