I hope you are reading this review before purchasing anything from this store. Purchasing furniture is expensive and is not something you are doing frequently. You will not afford to learn the lesson. Stay away from Chesterfield furniture or you will regret.
I decided on purchasing a sofa from this store despite their high price because I was told their stuffs are all Canadian and are made in Canada. The sales guy also seemed to be nice. It turned out the guy was nice only to the time when I paid the deposit and the fact that the furniture is all Canadian may not be necessarily true. However, the problem was of different nature. I was told by the sales guy that the delivery time is around 4 to 5 weeks. In the 6th week, hearing nothing about the ordered item, I made a call to the store. They told me it will take at least another 5 weeks with no warranty! The sales guy rudely tough me how to read the fine print in the invoice telling a custom order is non-cancellable and does not have delivery date guaranteed. There was nothing custom in my sofa other than the color we chose! This was another trick they get you into a sh*ty contract. The guy told me the manufacturer may have some delay for materials delivery from China. He may have told another BSH now about the material delivery or then about their stuffs are all Canadian. I have read now from tons of people having the same problem with Chesterfield furniture. Again, DO NOT BY ANYTHING FROM THIS STORE! The sales guy was Randy D.
- Approximate cost of services:
- $2,200.00