Centura Tile

So I went to Centura tiles at the recommendation of my company that's doing my bathroom renovation. At first it was hard to find a sales person, but finally we got one and ordered the tiles we liked. We even talk about various delivery date and how one of the tiles we picked is coming from somewhere else and it'll take one week. We picked a delivery date, paid the bill, left.

When I got home, i noticed on the invoice, my address had a typo. So I called back. Order desk first told them it can't be changed...then transferred me somewhere... then the next person was more helpful and fixed the typo. Great. 5 minutes later, I got a call from the original sales saying the delivery isn't set up. Why did we talk about delivery date if you weren't going to do anything about it? Apparently having tiles transferred from another location blocks delivery setup??? Perhaps you should tell your customer that. Fine...we sorted that out....paid for delivery over the phone.

Day of the delivery, 3 days before the job start. Not all the tiles came. The tiles that were being transferred in didn't arrive. The original sales wasn't there so I got someone else and this one says it takes 3 weeks for the tiles to come in. 1 week AFTER my job would be finished. and Apparently tiles transferred in a FINAL Sale, cannot be returned. Something that was NOT discussed. We talked about when my renovation will start.

Why would I pay for tiles that will arrive after my reno is done?? I am simply shocked by this level of customer service.

Update: Ok, so I went back to the store, finally talked to people who knows what they are talking about. The two sales floor managers were very helpful in explaining the situation. it's not going to take 3 weeks, the shipment went missing. I don't know why the lady on the phone feel she had to make something up. She should be restricted from picking up phones. Anyways, they let me choose a replacement tiles that worked out to be the same cost and very similar. I picked it up in 15 minutes and I was all set.

So lessons learned - Don't rely on their warehouse transfers, get what is in stock. Don't call their phone and expect useful support. Confirm your orders every week because they sure won't tell you.