Centura was pleasant enough to deal with - but did not stand behind faulty tiles they sold.
My wife and I went to Centura a few years ago and purchased a large number of Porcelain tiles, which we chose mostly because Porcelain tiles are supposed to be low maintenance and durable. We spent over $9000 on the tiles alone.
After about 1-2 years, a not small number of tiles started to develop ugly pock-marks. We contacted both Centura and the manufacturer (in Brazil) and documented in pictures the damaged tiles. The manufacturer admitted that there were some defects in the manufacturing process - but we had no recourse with the manufacturer who are outside the country. We have approached (initially without lawyers) and have asked Centura to replace the damaged floor and stand behind the product they sold. After being ignored for a while and many repeated emails to various Centura people, we were basically told that they were not going to help us one bit. We are somewhat burned out, and would prefer not to have to sue, pay lawyers etc, but I'm thinking we will have to go that route.
So, don't look for Centura to actually stand behind anything they sell. We invested a lot in the product they imported and sold - and now, despite the manufacturers admissions, they are leaving us high and dry with a damaged floor.
- Approximate cost of services:
- $9,000.00