I have used CB Tree a couple times but but I am not overly satisfied with them. I will say that they do great work and offer a very competitive rate. If you can get a hold of them and get them to show up, use them. You will be happy. But that is a big IF.
They never call you back. Ever. The first time I used them a few years ago, Craig showed up promptly and the work was done quickly. The second time, I called and he said he'd be out by the end of the week. He never showed. I called the next week and left a message. No call back. Called the week after and same thing - left a message and no call back. Once I got him by chance on the phone and he said he was on the other line and would call me back (and he took my number). Never called back. I called the next day and left a message seeing what happened. Never called back.
Sometimes a lady answers the phone. She always says how overwhelmed they are and she would try to get him to call back but sadly he never does. Ever.
Why don't I go elsewhere you may be wondering? Well I have gotten quotes from other highly rated companies and CB has the best rates but a fair margin. I am admittedly cheap and am willing to deal with some BS to save money. But I think I'm fed up with them now. Enough is enough. It is a bizarre way to run a business to absolutely refuse to call back your clients.
Like I said, they do good work if you can get them. But their customer service is severely lacking. I think their high home stars rating has gone to their heads. I guess they figure they don't have to call anybody back because new clients will keep calling. Guess what. This will catch up to you. Eventually you will have annoyed enough people that the phone will stop ringing.
- Approximate cost of services:
- $1.00
- Company Response
First let me say that i'm surprised to hear that you've called several times without a call back. We do our best to ensure that doesn't happen and if we've fallen short let me be the first to apologize. It is not our intention to disappoint anyone with our service and contrary to what you've suggested, our excellent rating on homestars has not "gone to our heads" and we value and are grateful for all calls to our company, especially from a previous customer. I'm sorry to hear that you've called several times and we were slow getting back to you.
In our defense, please realize that we're
recovering from one of the largest ice storms to ever hit Toronto in the forty one years i've been in business.Yes we are extremely busy and yes, it's true we're a little overwhelmed with the volume of calls that are still coming in from the storm damage that has devestated our urban tree canopy. In spite of our best efforts, sometimes we're unable to respond immediately or as quickly as you'd like. Let me say that I'd rather not make a promise than make one and break it but neither one is a blueprint for success. I will do my best to make sure no one falls through the cracks and I'm sorry we were so busy that you ended up disappointed. If we can still help you with your project, we'll try to fast track your request for an estimate, other than that, i dont know what else I can do. I'm trying to hire more qualified staff to handle the increased demand for our services, but we're a small company and it's a slow process. In the meantime, please be assured we will maintain our quest for service excellence, although we may sometimes stumble now and then. Thank you for your review. Although the spanking still hurts, I wish you all the best anyway. Call anytime. Bye for now, Craig.