Casa Bella Windows Inc.

Windows & Doors Installation & Service
ON L4T4H4
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84%

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Reviews by rating (past 12 months)

Reviews for Casa Bella Windows Inc.

Average customer rating:
9.9 10 (647 reviews)

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jppuopolo
jppuopolo
1 review Toronto, ON
10/10

New Windows

Very professional crew with attention to details. Cleaned up afterwards and made sure to do a walk through with me at the completion of the job

Approximate cost of services:
$7,000.00
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Company Response

Thank you for taking the time to submit a review. Our team really tries hard to ensure there is minimal mess and disruption during the process of replacing your windows. We are glad you are happy with your overall experience with Casa Bella Windows and hope you enjoy your new windows. Thanks again for the review and the high score.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Tiago & Christine  in Georgetown
Tiago & Christine in Georgetown
1 review Halton Hills, ON
10/10

Windows installation

Liked the fact that Casa Bella Windows Manufacture their own windows and was able to customize wood casings to accommodate our existing wood shutters we already had without having to replace them to new ones, which was also a key factor in choosing a good window manufacturer who was able to accommodate our requests.
Casa Bella Windows are great quality well built windows at a reasonable price also has great colour and windows options too. Friendly and helpful staff, German was our salesman he answered all our questions and concerns in a professional, courteous manner.
**Casa Bella Installation Team; Amazing crew!! :)
Billy, Donny, Andrew, Noel, Chris
Thank you for all your hard work! You provided excellent, friendly, courteous customer service the crew went over and beyond our expectations!!

Approximate cost of services:
$14,500.00
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Company Response

Tiago and Christine,
Thank you for your review outlining your recent experience with Casa Bella Windows and Doors. The fact that we manufacture, install and service our windows mean you don't have to worry about any aspect of the process. We are proud of our entire team at Casa Bella and are glad they made your experience a positive one and exceeded your expectations. We know you have a choice so thank you for choosing Casa Bella Windows and Doors. Thanks again for your kind words - we'll be sure to pass them along. Enjoy your new windows.

Sincerely,
Paul Gitlin
CBW

R.P.
R.P.
3 reviews Guelph, ON
10/10

11 windows, 2 doors

Casa Bella did a great job for me.

Their quote was competitive with the other companies I investigated. I went with Casa Bella for three reasons: the company has a long track record of satisfied customers; Ronnie Pacua (sales rep and my initial contact) inspired my trust and confidence; and I liked that the installation would not be sub-contracted out... everyone I dealt with worked directly for Casa Bella and are proud of their products and service.

Ronnie was quick to get back to me whenever I had questions. My new windows qualify for the GreenOn rebate, meaning some paperwork hoops to jump through, and I was provided with the necessary information and forms in a timely manner. The job was started when Ronnie said it would start and completed on schedule. He called the first day to make sure everything was proceeding to my satisfaction.

I cannot say enough good things about the installation crew. They arrived on time, were always friendly, took care to protect my home while they worked, and did an amazing job. They take pride in their work and it shows. Huge thanks to Billy, Donny, Andrew, Noel, Mike, Erik and Chris. They even did some extra trim and caulking here and there that wasn't part of the project, just because they thought it should be done. They left my place very clean each day and at the end of the project... much less disruption than I'd expected.

I got Architectural Plus windows and they're beautifully made and very attractive. I've already noticed the AC running much less and I expect the furnace will be running less often too when winter comes. They also block noise much better than my old windows. The doors (including one custom sized) were exactly as I ordered and were hung perfectly and look great.

Would recommend Casa Bella to anyone needing new windows/doors.

Approximate cost of services:
$14,690.00
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Company Response

Thank you very much for your detailed review for your recent experience with Casa Bella Windows and Doors. We appreciate your positive comments and are thrilled that we exceeded your expectations. As you mentioned, our installers are factory trained employees of Casa Bella as we feel it's important to make sure your windows and doors are installed correctly, giving you peace of mind. We will make sure to pass along your kind words to Ronnie and the installation team. Thanks again for taking the time to submit a review and we hope you enjoy your new windows and doors.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

p.a.w C.
p.a.w C.
4 reviews Toronto, ON
10/10

All new windows at our renovation project.

Cassa Bella has done work for us the past few years. They always deliver a great product on time and budget. There installers are always very professional and do nice clean work. Thanks Paw Construction Ltd.

Approximate cost of services:
$20,000.00
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Company Response

Thanks Paw Construction for submitting a review. Whether you're a homeowner or a builder, we want to make sure you receive unprecedented service to ensure your project runs smoothly. We appreciate the the opportunity to work with you on your projects.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Joe
Joe
3 reviews Burlington, ON
9/10

Windows and door replacement

From quote to full replacement of all windows and doors. Amazing work, professionalism, and quality. Definitely recommend Casa Bella.

Approximate cost of services:
$35,000.00
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Company Response

Hello Joe,
Thank you for submitting a review. We appreciate the kind words as it really justifies our efforts.
Our entire team at Casa Bella takes pride in the work we do and customer satisfaction is our main priority. We hope you enjoy your new windows and doors.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

OSH
OSH
1 review Mississauga, ON
10/10

Windows

Where do I start, We had Casa Bella replace windows in three different houses because we have been so impressed with their windows and service. THEN, I had to replace windows on a fourth house and Casa Bella had not yet been approved for the government rebate so I was forced to go elsewhere due to time constraints. I went with another one of the TOP homestars window companies and to be honest had a good experience, they had good reviews. When it was time to do my mothers windows (I think 23 windows, a front door and a patio door) Casa Bella had been approved for the rebate and we went back with them as the pricing was better and their windows are made in house and being able to compare the two products from previous jobs I believe Casa Bella windows were better. The other place also missed manufacturing two windows which the window company had great service to assure us they would get them for us asap and we did, but when we got them the insides of the windows were the wrong color (silver instead of white) and again, great service with them assuring us they would fix that as well which they did in a few weeks, so I believe with Casa Bella manufacturing in house these things would not have been at the mercy of a third party company. Anyways - So, when the crew came to install the windows, they were absolutely amazing, I wish I could name all of their names here but my mom was interacting more with them, Mike was the lead and every single one of them was great. The one thing I want you to take away from this review is.... The two houses had windows installed by two top homestars companies within 2 months apart both about 20 windows - both patio doors, so I got to experience both products and services and Casa Bella hands down went above and beyond. The other company did everything expected and did it well so 100% score for them, cannot ding them, but Casa Bella did 150%. We had two crews one day and one crew the other day, easy to interact with, easy to ask questions, friendly, they capped two extra windows for us. We felt very comfortable, the other company was friendly but we did not feel comfortable asking questions, they were all about get in there, get the job done, call the main sales person if we had questions or needed anything extra.

Approximate cost of services:
$23,000.00
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Company Response

Thank you for your very thoughtful and detailed review. We appreciate the opportunity to work with you and for the repeat business. We strive to provide an unmatched customer experience and make sure our customers are completely satisfied with both the product and service. We are proud of our Sales and Installation teams at Casa Bella as they make sure they understand the needs our of customers and are willing to answer any questions or deal with any situations that might come up during the process. Thanks again for taking the time to write a review - we really do appreciate it. Enjoy your new windows.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Mieke E.
Mieke E.
2 reviews Markham, ON
10/10

Replacement windows, new windows and new front door.

Right from the beginning it was a very positive experience. Ronnie Pascua in sales was attentive to my needs and responded promptly to my questions. The installation crew was timely, respectful of my home and very professional. The installation and finishing was fantastic. This was a great experience. Thank you Casa Bella.

Approximate cost of services:
$8,500.00
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Company Response

Hello Mieke - thanks for your review, detailing your experience with Casa Bella Windows and Doors. We are glad everything ran smoothly and and your overall experience was a positive one. Thank you for using Casa Bella for your new windows and doors.
Sincerely,
Paul Gitlin
CBW

Marcy M.
Marcy M.
5 reviews Toronto, ON
10/10

New windows and doors

Erik and Sal made the decision easy for me to purchase new windows from Casabella. Both were very helpful throughout the entire process. The installation crew was also amazing! They were friendly, professional and a pleasure to work with! They went out of their way to make sure that I was happy with the final product. I will definitely recommend to family and friends!

Approximate cost of services:
$30,000.00
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Company Response

Hi Marcy,
Thanks for taking the time to submit a review for Casa Bella. We enjoyed working with you on this project and appreciate the recommendation. Enjoy your new windows and doors.
Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

hongwei
hongwei
1 review Toronto, ON
10/10

14 Windows

Very professional sales person. Very professional installation. Great details. Better than we expected result. The crew worked 3 hottest days of the year. Appreciated.

Approximate cost of services:
$17,000.00
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Company Response

Thanks for your review. We know your time is valuable so we work hard to ensure your project is completed in a timely matter. We appreciate your business and hope you enjoy your new windows.

Sincerely,
Paul Gitlin
Casa Bella Windows and Doors

Frances in King City
Frances in King City
1 review King City, ON
10/10

EXCELLENT CUSTOMER SERVICE

Overall experience was exceptional. From German in the showroom to Ricardo and his crew during installation, we are very pleased, love our windows and door. We highly recommend Casa Bella.

Approximate cost of services:
$33,000.00
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Company Response

Frances,
Thank you for taking the time to submit a review. We try our best to ensure you receive the best possible service - from sales to installation. Our focus is and always will be making sure you are happy with the the product and overall experience. We know you have a choice so thank you for choosing Casa Bella Windows and Doors.

Sincerely,
Paul Gitlin
CBW

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Casa Bella Windows Inc.

BETTER INSTALLATION. LOWER ENERGY COSTS: Windows and doors are one of the most significant purchases you'll make when building or renovating your home. It's something you want to get right - the first time. That's why homeowners across the GTA choose Casa Bella Windows & Doors, with more than 60 ...
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