Casa Bella Windows Inc.

Overall, the project was a lot less painful than we envisioned. Our salesperson (Matthew) was very knowledgeable and accommodating, giving us plenty of time to finalize the details without any pressure. We made countless tweaks to the initial quote, and in the end, everything was 100% accurate. The price was competitive to other offers we had, but the fact they do their own install was a key factor for us. The install team consisting of Oliver, Chris, Rafael and Josh were very considerate, accommodating and professional. There were a couple of small manufacturing defects with 2 windows that they immediately addressed the next day, without having to go through sales or support/service. They built us a custom trim header above our sliding door at our request, and even gave us some design options to pick from. They spent a full week at our house, and they did not cut any corners anywhere. Chris even took some time out of his day to fix our front door (which was not part of the quote). The doors were tight while closing, so he took the hinges off and made some adjustments. He politely said "hope you don't mind, I'm fixing your front door". It was only 10 minutes of his time, but it's a clear indicator they care about their work and the customer. There were also some very minor scratches on the screens when they put them in, which really weren't that bad. They insisted they would get new ones sent to us. Our install finished on a Friday, and by Wednesday of the next week, new screens were delivered to us. The quality of the windows will be judged over time, but, I'm certain if there are any issues it's not due to installation. I'd recommend these guys to anyone.