I had 10 windows replaced in July 2015 and Jay was very cordial and professional in his approach. However one bedroom window has excessive condensation on the inside glass and vinyl in the first year Mold had formed on the wooden frame as well. I had shown Jay pictures and he had come home to inspect in early Jan 2016. As of today May 15, 2016 at 11:14 AM there is condensation on the window glass of the bedroom window and is cold to the touch when the ambient temp is 6 deg C. We can feel the draft at the base of the window as well.
In Jan I was told by Casabella the problem is with the house and humidity is high so I bought a dehumidifier paying $175 but it too did not resolve the condensation issue. If the problem is with the house all windows should be impacted which is not the case.
I am looking forward to unstinted support from Casa Bella in keeping up with their product quality and warranty and resolve the issue.
In response to this review the Casbella Manager- Michael K. visited my place along with a specialist to assess the situation and determine any potential problems and resolve them. The window external and internal seal was examined and the glass spec was checked with a device along with the glass spec to determine the product validity.
In addition to product examination I was educated on the various modes of humidity factors and also provided with a humidity gage.
I appreciate the prompt follow up and service.
- Approximate cost of services:
- $7,100.00