The majority of the work was great - if only the finer details were too. Many delays, and Design Plans were not followed, which caused fitting problems and having to order more material. Our floor tiles still aren't fixed yet - some still click/move when we walk on them. I was told I would be happy in the end, but I'm left disappointed.
- Approximate cost of services:
- $24,000.00
- Company Response
We at Carick take great pride in our work and our service. We have the greatest respect for those we have the privilege to work for and with.
We also pay special attention to detail. In fact, the extra material that the client is talking about was a 4-inch piece of trim, which we used in order to fix a mistake by the designer or whoever it was that ordered the cabinets. Because we know that delays can be very stressful and bothersome, we do everything in our power in order to anticipate and eliminate any delays. However, some delays we simply have no control over.
In this instance the client bought the kitchen from somewhere else, and we agreed to install it. Renovations can be hard enough on clients, even when things go smoothly. As was mentioned, the majority of the work was great, and we thank you for that. Our goal is to make all of our customers happy. Because of our desire to satisfy our customers, we offer a full, unconditional 2-year warranty, and we have lived up to that warranty for over 30 years.