They showed up when they were supposed to, completed the job in the pre-stated time, and were very friendly. The most impressive part of their service was how they came back to address a problem which was not even related to their visit. By coincidence, we experienced some furnace issues a day after Capps' visit. When I called them back, they returned immediately (from the other side of the city) to see what they could do to help. As it turns out, it wasn't even related to the duct cleaning, yet they were more than happy to return and ensure that we were well taken care of and that it wasn't anything they did. Like I said, it turned out to be a furnace issue which was related to a faulty part and a total coincidence. Returning to the job site to basically spend double the time with us (after hours and from across town) tells me that these guys are completely dedicated to their profession. All this was done with a smile on Rob's face...even though I had essentially wasted a bunch of his time for an unrelated problem!
Thanks Capps, and sorry for the run around!
- Approximate cost of services:
- $300.00