I got a good first impression of Capps Duct Cleaning after finding their reviews on HomeStars and am happy to provide my feedback. When I called to ask about their services, Cathy answered the phone and spent 10 minutes explaining how their process is different and what we'd be getting. She was very helpful in that regard.
On the day of service, Paul (company co-owner) and Joe arrived on time, explained what they do and how it is different from the other (i.e. cheaper) providers and why what they do makes sense and works better. They encouraged me to watch what they did which I liked too.
You can go with a $99 duct cleaning service but I believe you get what you pay for. Plus, do you really want a company like that touching your furnace? I was comfortable with Paul and Joe and they took care while in our house to ensure nothing got scratched and they put everything back where it was beforehand. They use their vacuum over every single hot air vent in the house rather than simply attaching to one vent and sucking everything through that one. It takes longer but it means every single vent and duct in the house gets cleaned individually.
I'd certainly recommend them and am happy to have used them.
- Approximate cost of services:
- $338.00
- Company Response
Thank you very much for doing a review of our service. Yes all Duct Cleaners are not crated equal and we appreciate you pointing that out. All the best. Mike Skelton, Director of Sales and Marketing.