Caplan Appliances

With the service I received, I will never be back. I bought a duel-fuel range, fridge and microwave.I paid in full Aug 4 for a planned delivery on Aug 21 to coincide with the completion of our kitchen renovation. I gave instructions to contact my contractor for any problems providing 2 contact numbers as I would be away. The project was to be completed that week. The delivery to my contractor came without the range. I found out on Aug 31, that the kitchen project had now been on hold for over a week due to the missing range. I contacted Tony and left a message. He did not return my call. I finally got a hold of him Sept 5 and he said they in fact had the range in but were waiting for me to follow up. While frustrated I remained calm saying that they were costing my contractor's time and my money daily. I arranged for a delivery time and took time off work to be home for a delivery between 3 & 8pm. I called at 6:30 to check the arrival time. A woman said Tony was with a client and that all the delivery men had gone home. I held on to speak to Tony for 25 min. At that point, The woman promised he would call back in 5 min. He never did. I left a message on his and the general vm. I got a call the next morning, saying the delivery men have Wed off and I would have to wait. Rob Caplan said no exceptions. I got him to reconsider, the range came but the delivery guys left the old appliances in the kitchen. Ultimately it cost me an extra $1500 in renovations and worse demoralized.

My husband and I bought our fridge from Caplan's in Toronto in 1999. They delivery the appliance on time, even though we live over 100km away, and have made certain that it works properly since we bought it.

We bought all of our kitchen appliances from Caplan. Firstly, we were able to bargain a bit after doing some comparison shopping. Caplans gave an excellent price. The store is always busy with people. Incidently, we purchased a product from their clearance area. It was as good as new! The salesperson always responds quickly and tried hard to get us what we want, the price we wanted. They seem to really care. I strongly recommend going to Caplan.

We bought our previous appliances from Caplan's so figured with the upcoming kitchen reno it was a no brainer that we would go back to them. We upgraded our appliances with the help of the fantastic salesperson we worked with. Their knowledge of all appliances has not been matched by any other company we visited nor was anyone able to come close to their prices. They are absolutely the best appliance company!

We have purchased both a stove and fridge at Caplans at different times. On each occasion, the customer service and knowledge were excellent and the price was the lowest. They delivered when they said they would and the delivery people went the extra mile to help us move our old appliances. I would definitely go back there again!

I was very pleased with service at Caplan's. I have never seen such an extensive selection of kitchen appliances. I would definitely use them again.

Caplan,s has one of the best selections of appliances and provides the best prices without any need to negotiate

We purchased all of our appliances from Caplans. We were extremely pleased with the service. The staff was very knowledgeable and willing to search for answers if they didn't know them. Prices were very competitive.

The sum is greater than the parts here. Overall we were very pleased with the product knowledge and selection available at Caplan's. It was convenient to buy and the installation was particularly impressive. Their recommended installer (Nick) showed up quickly, was friendly, and offered a good price for installation plus hauling away our old dishwasher.

In comparison with a store like Sears, Caplan's seems to truly give you a choice of all price ranges and models. We became interested in Bosch's quality but found that most stores (like Sears) seemed to overprice the few high-end appliances they carried, perhaps in an effort to make their competing Kenmore product look better.

Anyway, Caplan's came through on price, selection, and service. We bought during their boxing week sale so saved a few bucks - although it was a bit inconvenient to wait over the holidays as they closed the store for several days.