Caplan Appliances

I've got mixed feelings but I'd still buy from Caplans again. I bought a range that ended up needing to be returned to the manufacturer. Dealing with the store-level rep was useless but once we were put in touch with the sales manager the matter was resolved. It took months to wrap up all the admin/ logistics but we ended up with a product that I'm very happy with. Overall I feel like management at Caplans care about their customers and about the reputation of the company. The best thing a consumer can do is lots of research before visiting the store and don't purchase on the first visit.